CXM DTM 1.0.3

Schneider Electric offers a Customer Experience Management (CXM) software called CXM DTM that enables businesses to provide personalized customer experiences that boost customer loyalty and satisfaction. This software allows the organization to collect real-time feedback from customers, analyze the feedback data, and make data-driven decisions to improve the customer experience.

With CXM DTM, businesses can create surveys, forms, and customer journeys that are customized to meet the specific needs of their customers. The software allows the users to set up rules so that certain actions take place based on customer feedback, such as sending an email or alerting the customer service team.

CXM DTM also includes features for reporting and analytics, making it easy for businesses to track customer satisfaction levels and identify areas for improvement. The software integrates with other customer data sources, such as CRM systems, to provide a complete view of the customer journey.

The CXM DTM software is easy to use and requires no technical expertise. It can be used across various industries, including retail, hospitality, and healthcare. With CXM DTM, businesses can transform their customer experience management strategies and drive growth by delivering exceptional customer experiences.

• Collects real-time feedback from customers
• Enables data-driven decision-making for improved customer experiences
• Customizable surveys, forms, and customer journeys
• Includes features for reporting and analytics
• Easy to use and requires no technical expertise
• Can be used across various industries

CXM DTM by Schneider Electric is an essential tool for any business looking to enhance the customer experience and gain a competitive advantage in their respective industry.